5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing quality management procedures.
Security guard companies are unlike any seller that a home manager usually hires. If you employ a painter, you are able to see whether they are doing their tasks by looking at the walls. But when you employ a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In the majority of cases they likely are, but it’s important to employ a method of verification and quality management to ensure that issues associated with the lack of doing these tasks do not start to occur.
In this guide we’ll discuss five (5) simple steps to improving your security guard service and achieving everything you imagine as your perfect keyholding.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and inquire does it look decent.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue can tell you a good deal about what to expect from that shield and it gives you an opportunity to ask another shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank? (Double banking is the procedure for having a seasoned guard working at precisely the same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to each of the questions and make certain that they match what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work at your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their work isn’t important and they start to see themselves as not as a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
If your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your premises. These monitoring systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the security guard provider provides a way of earning certain that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be sure that the adviser isn’t really a security guard business. If so, your audit is sure to turn up issues with your current security guard business.